Conditions

1 Area of ​​application

1.1. The general conditions of sale (CGV) listed below will govern all orders placed through our online store.

1.2. Conditions other than those set out in this contract will not be accepted, unless we have confirmed otherwise in writing.

2. Contract parties, conclusion of the contract

2.1. The counterpart of the contract of sale is Optimizacija spletnih strani, Matjaž Žerak sp, Slovenia.

2.2. When we announce our products in our online store we will be making a binding offer to conclude a contract for the sale of them. Then, the customer can place our products without commitment in your shopping cart and, before sending the firm order, you can correct your data at any time using the resources provided and explained throughout the order process. The contract will be concluded when the client accepts the offer to acquire the goods contained in his shopping cart by clicking on the order button.

2.3. Immediately after sending your order, the customer will receive an additional confirmation by email.

3. Language of the contract, contract file

3.1. The contract can be concluded in Spanish.

3.2. We keep the contract text and send the customer the order data and our CGV by email. The customer can also check and download the CGV at any time on this website, in addition to checking the orders already made by accessing their customer account.

4. Delivery conditions

4.1. To the indicated prices of the products the shipping costs have to be added. You can know the exact amount of shipping costs by consulting each offer in question.

4.2. All orders are sent. It is not possible to collect them in our stores.

5. Payment

In our online store we offer, in principle, the following payment methods:

Prepaid
If when choosing the payment method the customer chooses the advance payment, we will inform you of our bank details in the confirmation of the order and we will deliver the merchandise to you once the payment has been received.

PayPal
After confirming your order, you will be redirected to the website of the online service provider PayPal. To be able to pay the invoice amount through PayPal, you must have or open a PayPal account, authenticate yourself with your access data and confirm the payment order in our favor. You will be offered more information about it during the order process. Then, the payment will be made automatically through PayPal.

Credit / debit card
When confirming your order, you will transmit the data of your credit / debit card. After verifying that you are the cardholder, we will contact your bank once the order is confirmed to carry out the payment transaction. Your bank will make the transaction automatically and proceed to withdraw the amount of your card.

6. Reservation of ownership

The merchandise remains on our property until full payment of the price is received.

7. Right of return within the term of 30 days after receiving the order

7.1. In addition to the right of withdrawal stipulated by law (see our withdrawal policy), we guarantee a right of return that you can exercise within 30 days after receiving the product. This right of return allows you to terminate the contract even though the 14 days have already expired, provided that you send the goods back to the postal address indicated below within a period of 30 days (from the day after the reception of the contract). order). To fulfill the deadline, you must only make the shipment on time. The only requirement to exercise the right of return is to resend the merchandise completely and without it having suffered damages.
You can send the goods to the following address:
Optimizacija spletnih strani, Matjaž Žerak sp, Slovenia

7.2. Your legal right of withdrawal will not be affected in any way by the possibility of exercising the right of return stipulated in the contract. The legal conditions set out in our withdrawal policy will only be valid until the end of the withdrawal period of 14 days. The right of additional return does not limit your right to the legal guarantee.

8. Transportation damages

If the customer receives merchandise with evident damages originated during the transport, the client must claim them without delay to the carrier and notify us immediately. If the client refrains from claiming or notifying about the damage in the manner indicated above, such omission will have no effect on his legal rights or his power to enforce said rights, so that this will not have any concrete consequences with regard to his rights. warranty rights on the merchandise. However, denouncing any possible damage due to transport, the client will help us enforce our own rights against the carrier or the transport insurance company.

9. Legal guarantee of compliance and commercial guarantees

9.1. If the following is not agreed otherwise, the legislation on legal liability will apply for lack of conformity of the product.

9.2. For used items, the limitation period for claims for defects is one year from the delivery of the product.

9.3. The above limitations and reductions of terms will not apply to claims for damages caused by us or our legal representatives or agents:

  • if there has been damage to life, physical integrity or health
  • if there has been a breach of obligations with intent or gross negligence, or fraud
  • if fundamental contractual obligations have been breached, the fulfillment of which is necessary for the correct execution of the contract and normally it is expected that they will be fulfilled (cardinal obligations)
  • due to a promise of guarantee if so agreed
  • if the scope of application of the product liability law is extended.

9.4. You will find information about other additional guarantees that may be applicable and their specific conditions in the product and in the special information pages in the online store.

10. Customer Service

You can contact our customer service for questions and complaints by email service@artenet.es.

11. Responsibility

We will always assume full responsibility in case of claims for damages caused by us or our legal representatives or agents

  • if there has been damage to life, physical integrity or health
  • if there has been a breach of obligations with intent or gross negligence
  • if guarantee pledges have been agreed
  • if the scope of application of the product liability law is extended.

12. Resolution of online litigation

Resolution of online litigation in accordance with Art. 14.1 of Regulation (EU) 524 / 2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/. We are not required or willing to participate in a dispute resolution procedure before an arbitration body.